Client Service Manager at Oaklands & Johnson Limited

About Oaklands and Johnson Limited

Oaklands and Johnson Limited is a leading full-service marketing communications agency with over two decades of proven expertise in delivering innovative, results-driven marketing and advertising solutions across diverse sectors in Nigeria and other African markets.

Since our inception in 2003, Oaklands and Johnson has provided end-to-end marketing services including Creative & Media Production, Experiential Marketing & Brand Activation, Consumer & Trade Promotions, Digital & Social Media Engagement, POSMs Production & Retail Visibility Solutions, and Trade Channel Development. Our track record is backed by our partnership with both multinational and indigenous brands, helping them drive growth through consumer insight, creativity, and flawless execution.

Responsibilities

• Develop and maintain strong relationships with clients.
• Act as the main point of contact for client inquiries, requests, and feedback.
• Understand clients’ objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
• Provide regular updates to clients on project progress and results.
• Manage client expectations and address any issues or concerns in a timely and professional manner.
• Ensure client satisfaction and seek opportunities for account growth and upselling.
• Assist in the preparation of reports, presentations, and proposals for clients.
• Stay informed about industry trends and developments to provide valuable insights to clients.
• Reach out to prospects via email, phone and LinkedIn to educate them on our agency’s services and sourcing new sales opportunities through inbound lead follow-up.
• Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients’ objectives.

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Requirements and skills

• HND / B.Sc Degree in Marketing, Business Administration or related field
• 5 – 8 years relevant work experience.
• Proven experience in client service or account management roles.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Customer-centric mindset and a dedication to client satisfaction.
• Excellent organizational and time management skills.
• Networking skills
• Excellent analytical skills and the ability to do market research.
• Female candidates are advised to apply only.
• Experience working in an advertising agency is very key.

Remuneration

• Very attractive with competitive benefits.

Application Closing Date
30th September, 2025.

How to Apply

Interested and qualified candidates should send their CV to: careers@oaklandsandjohnson.com using Job Title as the subject of the mail.

Note: Both genders can apply.