About Mediplan Healthcare Limited
Mediplan Healthcare Limited is a Health Maintenance Organization established to provide healthcare services to corporate organizations and members of the public under a prepaid payment structure. We are recruiting to fill the position below:
- Job Title: Client Service Manager (HMO)
- Location: Maryland, Lagos
- Employment Type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Role Summary
- Manages corporate clients and enrollees, ensures quality service delivery, resolves complaints, and maintains strong relationships with clients and healthcare providers
Key Responsibilities
- Serve as main contact for corporate clients and enrollees
- Handle onboarding and enrollee support
- Resolve service issues and escalated complaints promptly
- Liaise with healthcare providers for quality service
- Conduct client visits and service reviews
- Developing and presenting health enlightenment/health talk proposals
- Prepare weekly/monthly service reports
- Educate clients on HMO plans and processes
- Coordinate with internal teams for seamless service delivery etc.
Qualifications/Requirements
- Bachelor’s degree in a relevant field
- 2–4 years experience in client service within an HMO
- Strong communication and relationship-building skills
- Good understanding of HMO operations, NHIA/NHIS guidelines, provider networks, and healthcare processes
- Excellent problem-solving ability and customer-centric mindset.
- Ability to manage multiple accounts simultaneously etc.
Application Closing Date
21st November, 2025.
How to Apply
Interested and qualified candidates should send their updated CV to: career@mediplanhealthcare.com using the Job Title as the subject of the mail.
