Job Title: Client Support Representative
Location: Remote
The Role
The Claims Support Representative is responsible for the intake of all new assignments and works closely with the sales team and our customers to ensure accurate and timely service. This person thrives in a fast-paced environment, is flexible and can make critical decisions regarding complex processes independently. Homeowner’s claim experience is a plus, but not required for the right person who is willing to learn.
What You’ll Do
- Work as a team to ensure that all customer service level agreements are met
- Assist sales team in customer retention by maintaining a high first-time quality rate for all service requests handled
- Know and understand the basic claim process in Contents Express
- Proficiency in the use of our Helpdesk software
- Proficiency in the use of other on-line platforms as necessary
- Expert handling of service requests in Contents Express
- Ensure communication between all teams involved is clear and concise
- Assist customers with submitting their requests for service both over the phone and via email/online submission
- Provide support to customers and their clients regarding Contents Express
- Assist Vendor Partners
- All other related and/or additional responsibilities that may be required or assigned.
What You’ll Bring
- Customer Service, both internal and external
- General understanding of Homeowners contents claims process
- Familiar with Microsoft Suite of products (Word, Excel, PDF etc.)
- Ability to thrive in a fast-paced environment
- Ability to multitask
- Proficiency with navigating and learning various on-line platforms
- Ability to communicate clearly in both written and spoken forms
- Creative problem solver – critical thinker
- Self-governing and able to work independently, while simultaneously being a team player to reach shared goals
- Time management skills
- Goal oriented attitude
- Willingness to learn new skills – adaptability
How to Apply:
Interested and qualified candidates should click on ‘Apply now’ below.
