Contact Center Agent at ipNX Nigeria Limited

Data Centre Power Systems Technician


  • Job Title: Contact Center Agent
  • Location: Lagos State
  • Job Type: Full-Time
  • Job Alerts: To receive Job Alerts on WhatsApp, Click HERE

About ipNX Nigeria Limited:

ipNX is one of Nigeria’s fastest-growing information and communications technology companies, serving a multitude of needs across enterprises, small businesses, and residents with innovative, world-class services. Our ability to identify, satisfy, and exceed today’s market needs is a testament to over a decade of experience and our commitment, drive, and passion realized through highly skilled and well-seasoned professionals.


Job Summary

  • The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently.
  • The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.

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Key Responsibilities

  • Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
  • Provide accurate information about products, services, promotions, and technical support.
  • Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
  • Process service requests, billing inquiries, and account modifications as needed.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Maintain a strong knowledge of company offerings, policies, and procedures.
  • Accurately document customer interactions and resolutions in the CRM system.
  • Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
  • Adhere to company policies, compliance requirements, and quality assurance standards.
  • Participate in ongoing training sessions to enhance knowledge and customer service skills.

Qualifications & Requirements

  • HND or Bachelor’s Degree.
  • One year Prior experience in a contact center, customer service, or the telecommunications industry is an advantage.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using computers, CRM systems, and Microsoft Office applications.

Salary
N115,000 monthly.

Application Closing Date
23rd July, 2025.


How to Apply:

Interested and qualified candidates should send their CV to: uenobong@ipnxnigeria.net using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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