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Job Title: CRM Associate
Location: Lagos
Employment Type: Full-time
About Reliance Health:
Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
Job Overview:
- We are looking for a proactive and detail-oriented CRM Associate to join our dynamic team.
- In this role, you will work closely with the Sales Operations team and be instrumental in managing customer relationships, enhancing customer satisfaction, and ensuring efficient use of our CRM system.
- You should be adept at using CRM tools and have a strategic mindset with strong communication skills.
Responsibilities:
- Analyse the current sales process and identify areas for improvement and optimization.
- Develop and implement strategies to streamline the sales process and enhance sales productivity.
- Collaborate with cross-functional teams, including sales, marketing, and IT, to ensure alignment and integration of sales processes with overall business objectives.
- Manage and optimize the CRM system to support sales operations and drive data-driven decision-making.
- Lead the selection, implementation, and integration of sales technology solutions to enhance sales effectiveness.
- Provide training and support to sales teams on sales processes, tools, and systems.
- Continuously monitor and evaluate the effectiveness of sales processes and technology solutions, adjusting as needed to drive continuous improvement.
- Stay abreast of industry trends and best practices in sales operations and technology to inform strategic decision-making.
Requirements:
- Bachelor’s Degree in Business Administration, Sales, Marketing, or related field.
- At least 2 years of experience in B2B sales operations or a related role.
- Proven track record of successfully revamping sales processes and driving sales productivity improvements.
- Extensive experience with CRM systems, particularly Zoho, Salesforce, HubSpot, Dynamics, etc.
- Experience with prospecting and sales productivity platforms like – LinkedIn Sales Navigator, Lusha, Apollo, Outreach, SalesLoft, HighSpot, Chilli-piper, Tableau etc.
- Strong analytical skills with the ability to analyse data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
- Detail-oriented with a focus on accuracy and quality.
Benefits:
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
- Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
- Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
- Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
- Unlimited Leave: Take the time you need when you need it—no limits, no questions.
- Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
- Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
- Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
- Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.
How to Apply:
Interested and qualified candidates should Click on ‘Apply now’ below.
