- Job Title: Customer Care Executive
- Location: Ilupeju, Lagos
- Employment Type: Full-time
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About Ruth and Roots
Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public and provided undisputable remedies to health challenges through herbs and nutrition.
We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, USA, United Kingdom, China, the Philippines etc. We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompasses the attributes of a customer-focused professional.
Job Description
- A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and her clients, provides products/services information, answers questions; and resolves any emerging client-based problems with accuracy and efficiency.
- The best Customer Service Executives are genuinely excited to help customers.
- They are patient, empathetic, and passionately communicative.
- They love to talk and understand the value of good communication skills.
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- The ideal candidate is someone who is social media savvy with a medical or healthcare background.
Key Responsibilities
- Act as the point of contact both physically and virtually between the company and her customers, guiding and recommending the best products and services for each client’s needs.
- Provide correct information about the company’s products and services to prospective and new clients.
- Ensure customers’ satisfaction with products and services by resolving complaints and enquiries.
- Follow up with customers via phone, social media or email to confirm purchase satisfaction.
- Upselling and cross selling of products and services to customers.
- Working with your team members and other departments to find the most effective solutions to problems.
- Escalation of customers’ concerns, complaints and feedback when necessary and appropriately.
- Follow communication procedures, guidelines and policies.
- Keep records of customers’ interactions, confirm customers’ payments and place customers’ orders.
- Ability to promote products effectively and engage customers in a friendly manner.
- Physically able to assist customers with product inquiries.
- Customer-focused, with a positive attitude and a passion for helping people.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Detail-oriented and capable of multitasking in a busy environment.
- Excellent communication and interpersonal skills.
- Strong negotiation and closing abilities.
- Ability to work independently and manage multiple priorities.
- Proficiency in Microsoft Office and CRM systems.
Requirements
- Qualification is irrelevant – Candidate will be trained.
- 0 – 3 years experience.
- The candidate must reside in Lagos.
How to Apply
Interested and qualified candidates should send their CV and application to: hr@ruthandroots.com using the Job Title and Location as the subject of the mail.
