Job Title: Customer Engagement Executive
Location: Lekki, Lagos
Employment Type: Full-time
About House of Tara International:
House of Tara International – We are House of Tara, the largest brand in the beauty and cosmetics industry out of Africa. We currently have over 13 branches across Nigeria with sales presence in Ghana, Seychelles, Tanzania, Kenya & South Africa. Our company takes pride in not just beauty consultation, but in empowering women, creating self-awareness, and enhancing self-esteem.
Job Summary
- Are you passionate about customer satisfaction and beauty? Do you have a flair for communication and problem-solving?
- Join House of Tara International, a pioneer in the beauty and cosmetics industry, as we seek to recruit a Customer Service Executive to be the voice of our brand and ensure every customer interaction is delightful and memorable.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and social media.
- Handle product inquiries, complaints, and feedback with tact and empathy.
- Resolve customer issues, process orders, and provide relevant information.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with retail and operations teams to ensure seamless customer experience.
- Uphold the brand’s reputation by delivering world-class customer service.
Requirements:
- Minimum of HND or B.Sc in any relevant field.
- At least 1–2 years experience in customer service or related role.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems is an added advantage.
- Passion for beauty and cosmetics is a plus!.
Application Closing Date
25th April, 2025.
