- Location: Remote
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Responsibilities:
- Engage with trial users early and often: Reach out to new sign-ups to understand their goals, guide them through key setup steps, and help them see value quickly.
- Capture and share feedback: Surface insights from customer interactions to inform the team’s overall approach, design scalable digital outreach programs, and uncover the potential of product improvements.
- Help customers get to “aha” moments: Understand what success looks like for each user, and provide practical advice and support to help them achieve it.
- Spot and support growing accounts: Identify customers showing signs of rapid adoption or needing extra help, and proactively reach out to accelerate success on both ends of the spectrum.
- Collaborate across teams: Partner with Product and Engineering, Customer Success, and Support to ensure customers get timely help and a smooth experience transitioning from trial to paying customer.
- Monitor engagement and usage: Use data to identify patterns – who’s getting stuck, who’s thriving, and tailor your outreach accordingly.
- Educate and empower: Share best practices, product tips, and relevant resources to help users become confident with our platform.Requirements:
- 1+ years of experience in a customer-facing SaaS role—such as Customer Success, Support, Sales, or Onboarding.
- Proven ability to build relationships, understand customer needs, and guide them toward solutions.
- Comfort working with CRM and engagement tools (like Salesforce, Planhat, or similar).
- Strong written and verbal communication skills.
- A proactive mindset – you’re motivated by goals and find satisfaction in driving measurable impact.
Bonus points if you have
- Experience supporting SMB or Mid-Market customers in a tech or SaaS environment.
- Familiarity with customer lifecycle metrics like activation, retention, or churn.
- Previous exposure to marketing automation or messaging platforms.
- Fluency in Spanish, French, or another language.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
