Job Title: Customer Onboarding Specialist
Location: Ikorodu, Lagos
Job type: Full-time
About the International Community for Educational Technology (ICEDT):
The International Community for Educational Technology (ICEDT) is a 21st Century Educational Technology premier community for innovative and passionate educators who are leveraging the power of technology and education digital transformation best practices to continue to transform the way we teach and learn, re-imagining more powerful ways of using technology to drive the 21st Century learning design and core rubrics of education innovation.
At ICEDT, we provide sufficient downloadable resources, practical guidance, professional learning, virtual connections, dynamic and thought provoking programs, global collaboration and career growth opportunities that inspire educators to create adaptable solutions to emerging education problems.
Description:
- We are seeking an enthusiastic and tech-savvy Customer Onboarding Specialist to join our dynamic team.
- As the first point of contact for new customers, you will play a crucial role in guiding them through the initial stages of our product, ensuring they understand its features and realize its value.
- Your responsibilities will include providing personalized support, advocating for customer needs, and collaborating with teams to enhance the onboarding experience.
- If you’re passionate about delivering excellent customer service and thrive in a metrics-based environment, this is the perfect opportunity for you.
Responsibilities:
- Act as the primary contact for new customers, answering questions, handling objections, and keeping them engaged.
- Advocate for customers by capturing and sharing feedback.
- Proactively contact customers at the first sign of trouble to improve trial conversions.
- Monitor setup progress on accounts and provide guidance on next steps.
- Demonstrate or troubleshoot features through scheduled calls or video meetings.
- Work with the Customer Education team to set up automated outreach and create helpful collateral.
- Review new job postings to provide constructive feedback based on guidelines.
Requirements:
- Candidates should possess a Bachelor’s Degree with 2+ years in Customer Support, Account Management, Customer Success, or a similar field.
- Bonus points for experience in Customer Onboarding, SaaS industry, or Recruiting.
- Proficiency with CRM, Customer Success, or Help desk tools.
- A track record of hitting objectives and embracing new challenges.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Analytical and creative in finding solutions for customers.
- Excellent communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Passionate about improving processes and delivering a fantastic customer experience.
