Responsible for executing the Group Strategy as it relates to Commercial Sales and Marketing,  Route-to-Market development, etc for the new businesses within the Group.

Responsible for initiating, maintaining, and growing Top-Tier client relationships within the New Business on behalf of the Group.

• Design and implement market entry strategy into new business markets.
• Develop and manage account plans for top-tier new business customers that clearly articulate a 3-year growth profile as well as the required action plan for achieving them.
• Build and maintain long-term strategic relationships with assigned distributors and top-tier customers to realize maximum value for Dangote Industries Limited.
• Understand the issues and challenges that could impede growth in the new businesses, propose innovative solutions, and seek approval from the management team, Dangote Industries Limited.
• Conduct periodic client/customer satisfaction surveys and reviews to ensure clients are satisfied with the new business products/services.
• Perform Customer Journey Mapping for top-tier customers across all channels to identify customer experience improvement opportunities to drive customer satisfaction.
• Plan and deliver Customer Relationship Manager strategies across the Group, follow up on new business opportunities and communicate new product developments to prospective clients.
• Work collaboratively with other units to acquire and manage all strategic customer data using a robust CRM platform/tool.
• Conduct an assessment of overall new business performance against set objectives and identify areas of improvement.
• Provide feedback on customers’ concerns to Sales Teams/Representatives in relevant locations, escalate where applicable, and follow up to ensure prompt resolution and customer satisfaction.
• Develop and present periodic reports on all top-tier customer relationship management activities to Management.

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