Job Title: Customer Satisfaction Representative Officer (For Frozen Chicken)
Locations: Lagos, Ogun and Oyo
Employment Type: Full-time
About NatnudO Foods:
natnudO has been revolutionizing the poultry industry for over 10 years. We are committed to meeting and exceeding the Nigerian market’s demand for high-quality animal protein.
We provide a full range of high-quality, tasty animal protein products to satisfy our growing market. Our products offer great value for money while strictly following global best practices for food processing.
Job Purpose
- The Customer Satisfaction Representative will be responsible for ensuring the highest level of customer satisfaction through effective communication, sales expertise, and exemplary service delivery.
- The primary focus of this role will be on promoting and selling frozen chicken and egg products while addressing customer inquiries, resolving concerns, and fostering positive relationships.
Roles and Responsibilities
- Proactively engage with potential customers to promote super eggs and frozen chicken products.
- Demonstrate in-depth knowledge of product features, benefits, and pricing to effectively persuade customers.
- Implement sales strategies to meet or exceed sales targets and contribute to revenue growth.
- Participate in promotional events, campaigns, and product demonstrations to drive sales.
- Respond promptly to customer inquiries via various communication channels, including phone calls, emails, and in-person interactions.
- Provide accurate product information, pricing details, and delivery schedules to customers.
- Address customer concerns, complaints, or issues in a professional and timely manner, striving for resolution and customer satisfaction.
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
- Process customer orders accurately and efficiently, ensuring proper documentation and adherence to sales policies.
- Coordinate with logistics and depot teams to ensure timely delivery of orders and manage inventory levels effectively.
- Monitor stock availability and communicate product availability or shortages to customers as necessary.
- Stay updated on industry trends, competitor activities, and customer preferences to identify opportunities for product improvement and market expansion.
- Collect customer feedback and insights regarding product satisfaction, preferences, and areas for improvement, and relay this information to relevant departments.
- Maintain detailed records of sales transactions, customer interactions, and order details in the company’s database or CRM system.
- Prepare regular reports on sales performance, customer feedback, and market trends for management review.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in sales, preferably in the food OR FMCG industry.
- Strong communication, interpersonal, and negotiation skills.
- Customer-centric mindset with a passion for delivering exceptional service.
- Excellent organizational and time management abilities.
- Ability to work effectively both independently and as part of a team.
- Proficiency in Microsoft Office Suite and familiarity with CRM software is an advantage
Required Skills and Competencies:
- Customer Relationship Management
- Communication Skills
- Product Knowledge
- Negotiation Skills
- Problem-Solving Ability
- Team Collaboration
- Time Management
- Attention to Detail
- Adaptability
Expected Behavioral Competencies:
- Customer Focus
- Empathy
- Professionalism
- Adaptability
- Problem-Solving
- Communication
- Teamwork
- Resilience
- Initiative
- Attention to Detail
- Time Management
- Continuous Learning.
Application Closing Date
15th July, 2025.
How to Apply
Interested and qualified candidates should send their CV to: vacancies@afshltd.com using the job title as the subject of the email
