- Job Title: Customer Service Associate
- Location: Warri, Delta
- Employment Type: Full-time
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About Lily Hospitals Limited
Lily Hospitals Limited, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.
Job Summary
- We are seeking a Customer Service Personnel to join our dynamic team.
- The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.
Key Responsibilities
- Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
- Retrieve and compile medical records for patient care, research, and legal purposes.
- Process patient admissions, transfers, and discharges by accurately updating records and documentation.
- Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
- Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
- Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
- Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.
Requirements & Qualifications
- Minimum of an OND qualification in any relevant field
- 1 – 3 years relevant work experience.
- Proven experience in health information management and customer service in a healthcare setting.
- Strong communication, interpersonal, and problem-solving skills.
- Knowledge of medical terminology and patient privacy laws.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Must reside in Warri, Delta State or its environs.
Benefits
- Competitive salary based on experience.
- Health insurance and other benefits package.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
Application Closing Date
29th October, 2025.
How to Apply
Interested and qualified candidates should send their resume detailing their CV and credentials to: recruitment@lilyhospitals.net using the Job Title as the subject of the mail.
