Job Title: Customer Service Executive
Location: Ikota – Victoria Garden City, Lagos
Employment Type: Full-time
PWAN Group Limited is a leading Networking and Marketing Real Estate firm.
Responsibilities:
- Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
- Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
- Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
- Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
- Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
- Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
- Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
- Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
- Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
- Participate in training and professional development activities to enhance customer service skills and knowledge.
Requirements and Qualifications:
- High School Diploma or equivalent; Bachelor’s degree preferred.
- 3 – 5 years proven experience in customer service, call center, or related role.
- Strong communication and interpersonal skills.
- Empathy and patience in dealing with customer inquiries and issues.
- Problem-solving and conflict resolution abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with CRM systems, help desk software, or customer service tools is a plus.
- Adaptability and flexibility in responding to changing customer needs and situations.
- Professionalism and integrity in handling confidential information and customer interactions.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Skills Required:
- Customer service
- Communication
- Problem-solving
- Empathy
- Multitasking
- Adaptability
- Teamwork
- Integrity
- CRM systems
- Flexibility.
Application Closing Date
28th February, 2025.
How to Apply:
Interested and qualified candidates should send their CVs to: hr@pwanhomes.com copy: raphael@pwangroup.com using ”CSE” as the subject of the mail.
