Job Title: Customer Service Officer
Location: Kano
Job Type: Full-time
About Optimus Bank:
Optimus Bank is a digitally driven financial service platform built with the bold ambition of offering optimum banking experiences to millions of customers globally.
Responsibilities:
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient Turn Around Time (TAT)in line with service level agreements.
- Ensure timely and error free processing.
- Ensure timely execution of end-of-day procedures including reports.
- Ensure effective utilization- of-physical assets at the Customer Service Unit
- Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
- Ensure Zero Fraud Tolerance and Regulatory Infraction
- Effective Cost Management to ensure that Customer Service sub-units are efficient.
- Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
- Drive digital adoption in the branch.
- Maintain and update customer files
Requirements:
Education/Qualification:
- A bachelor’s degree in either Finance, Business Administration, Economics, or any related field.
Experience:
- Minimum of 2 years’ banking experience in customer service.
Benefits
What’s in it for you?
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
How to Apply:
Interested and qualified candidates should click on the tab below to apply.
