- Job Title: Customer Service Officer
- Location: Lekki-Osapa, Lagos
- Employment Type: Full-time
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About Uncle Stans Food
Uncle Stans Food is a quick service restaurant (QSR) , a fast-food model built for speed and convenience, featuring a limited, standardized menu of items like small shops or pizza. Operating primarily through counter-service and drive-thrus, it focuses on rapid food assembly from pre-prepared components, ensuring consistent, affordable meals delivered in minutes. Our functional, casual environment prioritizes efficient turnover over prolonged dining, making it a dominant global industry by fulfilling the demand for reliable, on-the-go satisfaction.
Job Description
- Provide exceptional customer service through phone, email, and online channels.
- Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
- Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
- Follow established protocols and procedures for handling customer interactions.
- Accurately document customer interactions and maintain detailed records.
- Identify and escalate complex issues or complaints to the appropriate team.
- Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
- Contribute to positive customer reviews and brand reputation.
- Proactively seek feedback from customers to identify areas for improvement.
- Stay up-to-date on company policies, products, and services.
- Adapt to changing customer needs and situations with a positive and professional attitude.
- Work effectively within a team environment to achieve customer service goals.
- Maintain a positive and professional demeanor even in challenging situations.
- Participate in ongoing training and development to enhance customer service skills.
- Contribute to a positive and supportive work environment for colleagues.
Requirements
- Candidates should possess an OND qualification with 2 – 3 years work experience.
Application Closing Date
31st December, 2025.
How to Apply
Interested and qualified candidates should send their CV to: emmy@unclestansfoods.com using the job title as the subject of the email.
