Job Title: Customer Service Officer
Location: Remote
Job type: Full-time
Reports To: VP Operations/VP People Operations
Industry: Consulting
About Afconrecruit Limited:
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
Position Summary:
- We are seeking a proactive and professional Customer Service Officer to serve as the first point of contact for our clients and prospects.
- The ideal candidate will have strong interpersonal skills, a problem-solving mindset, and a passion for delivering exceptional service.
- This role is essential to building and maintaining trust with clients and ensuring a seamless experience across all touchpoints.
Key Responsibilities
- Serve as the primary contact for client inquiries via phone, email, live chat, and in-person interactions.
- Provide accurate information about ACR Consulting’s services, offerings, and engagement processes.
- Support clients through the onboarding process and ensure their needs are effectively communicated to the appropriate internal teams.
- Manage customer service logs and maintain updated records in the CRM system.
- Handle and resolve client complaints or issues in a professional and timely manner, escalating complex matters as needed.
- Assist in scheduling consultations, meetings, and follow-up communications with clients and consultants.
- Monitor and respond to inquiries from social media and website contact forms.
- Prepare client satisfaction surveys and contribute to service improvement initiatives.
- Represent ACR Consulting’s brand values in all communications and interactions.
Qualifications and Experience
- OND/HND/Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 1–3 years of experience in customer service, preferably in a professional services or consulting environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Customer-focused attitude with a high degree of empathy and professionalism.
- Proficiency in Microsoft Office Suite and familiarity with CRM platforms.
- Ability to multitask and thrive in a fast-paced, client-facing role.
What We Offer
- A supportive and collaborative team environment.
- Opportunities to grow within a leading consulting firm with regional impact.
- Competitive salary and performance-based incentives.
- Training and development programs to enhance customer engagement skills.]
How to Apply:
Interested and qualified candidates should click on ‘Apply now’ below.
