Job Title: Customer Service Representative
Location: Gbagada, Lagos
Employment Type: Full-time
About CWW Tech Africa:
CWW Tech Africa is an educational technology company that focuses on empowering Africans with in-demand digital and tech skills.
Key Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, create and process customer accounts and file documents.
- Follow communication procedures, guidelines and policies
- Document knowledge in the form of solution articles
Qualifications and Experience:
- Bachelor’s Degree in Social sciences, Business Administration, Marketing or a related field.
- Minimum of 2 years of experience in a customer service or related role.
- Must reside in Lagos
- Must be innovative and possess problem solving skills
- Ability to work in a fast paced environment
- Must have completed NYSC.
Application Closing Date
15th March, 2025.
How to Apply:
Interested and qualified candidates should Click on ‘Apply now’ below.
