- Job Title: Customer Service Representative
- Location: Lekki, Lagos
- Employment Type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About GUO Transport Company
GUO Transport Company is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest providers of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern and environmentally friendly fleet.
Job Description / Responsibilities
- Greet and assist walk-in customers in a friendly and professional manner.
- Provide information about our logistics services, pricing, and delivery options.
- Answer customer inquiries about parcel registration, collection, and general logistics processes.
- Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
- Verify customer identification and collect necessary information for the registration process.
- facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
- Ensure adherence to parcel release protocols and document any deviations.
- Address and resolve customer concerns issues or complaints promptly and professionally.
- Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
- Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
- Adhere to company policies and procedures related to financial transactions.
- Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
- Assist in managing station logistics, including organizing parcels for dispatch and tripping.
- Stay informed about updates in logistics processes and share relevant information with the team.
- Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
Requirements
- Interested candidates should possess a Bachelor’s Degree with 1-2 years experience.
- Candidates must be resident around Orchid road, Lekki – Lagos
Work schedule for this job role is as stated below:
- Mondays to Sundays (with one day off every week)
- 7:30am- 1:30pm morning Shift
- 1:00pm – 8:00pm Afternoon Shift
Application Closing Date
28th October, 2025.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
