- Job Title: Customer Service Representative
- Location: Lekki/Victoria Island, Lagos
- Employment Type: Full-time
- Working Hours: Shift-based, including weekends and public holidays.
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About Mopheth Nigeria Limited
Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.
Job Overview
- We are seeking an experienced and customer-focused Customer Service Representative to join our retail team.
- The ideal candidate will have prior experience in a retail environment and will be responsible for ensuring customers have a positive shopping experience by providing prompt assistance, resolving issues, and maintaining excellent service standards.
- The role requires strong communication skills, patience, and professionalism in handling customer inquiries both in-person and over the phone.
Key Responsibilities
- Greet customers warmly and ensure they feel welcome.
- Attend to customer inquiries, complaints, and requests promptly and professionally.
- Provide accurate information on products, prices, and promotions.
- Handle returns, exchanges, and refunds in accordance with company policy.
- Maintain records of customer interactions and transactions.
- Communicate effectively with other departments (sales, cashier, store operations) to resolve issues.
- Ensure the customer service area is tidy, organized, and presentable at all times.
- Assist in upselling or cross-selling products when necessary.
- Monitor customer satisfaction and provide feedback to management.
- Support store operations as needed during peak hours.
Qualifications and Requirements
- Minimum of OND / HND / B.Sc Degree in any related field.
- Minimum of 1 – 3 years’ experience in a retail or supermarket customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office tools and POS systems.
- Friendly, patient, and approachable personality.
- Must be able to multitask and work under pressure.
- Must reside within or around Lekki / Victoria Island.
Salary
Attractive and competitive, based on experience.
Application Closing Date
30th October, 2025.
How to Apply
Interested and qualified candidates should send their CVs to: hrmopheth@gmail.com using Customer Service Representative – Retail” as the subject of the mail.
