Job Title: Customer Service/Shipping Manager
Location: Lagos
Job type: Full-time
About Dangote Group:
Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.
Job Summary
- The Customer Service / Shipping Manager ensures that shipping operations at the Refinery run smoothly, contributing to the timely and cost-effective movement of refined products, thereby supporting DPRP’s operational efficiency. In addition, the Customer Service Manager will be responsible for overseeing and managing the customer service function.
- This role includes ensuring customer satisfaction, handling customer inquiries, resolving issues, and maintaining strong relationships with clients.
Duties and Responsibilities:
Shipping Operations Management:
- Coordinate all shipping activities, including vessel scheduling, berthing arrangements, and cargo documentation, in compliance with company policies
- Ensure timely dispatch and receipt of cargoes, adhering to operational deadlines.
- Monitor and document all shipping activities
- Monitor vessel movement pre- and post-loading
Customer Service:
- Manage and lead the customer service team to ensure high levels of service delivery.
- Develop and implement customer service policies, procedures, and standards.
- Handle customer inquiries and complaints in a professional and timely manner.
- Coordinate with other departments to ensure seamless service and communication.
- Monitor and analyse customer service metrics to identify areas for improvement.
- Train and mentor customer service staff to maintain high performance and motivation.
- Maintain accurate records of customer interactions and transactions.
- Address and resolve any issues related to shipping delays, damages, or discrepancies.
Qualifications & Experience:
- Bachelor’s Degree in Maritime Studies, Logistics, Supply Chain Management, or a related field.
- Minimum of 7 years of experience in shipping operations /customer service or a similar role within the Petroleum/Maritime industry.
- Strong knowledge of vessel clearance processes, maritime regulations, and port operations.
- Excellent organisational, communication, and problem-solving skills.
- Proficiency in shipping software and logistics management, and/or customer service software and tools.
- Ability to work under pressure in a fast-paced environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong analytical and problem-solving abilities.
- Knowledge of the oil and gas industry and its customer service requirements.
How to Apply:
Interested and qualified candidates should click on ‘Apply now’ below.
