- Job Title: Customer Service Specialist
- Location: Lagos
- Employment Type: Contract
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About the Company
Carlcare Development Nigeria Limited is the Nigerian subsidiary of Transsion Holdings, the global leader behind TECNO, Infinix, itel, Oraimo, Syinix, and Carlcare. The company drives innovation and customer satisfaction across mobile devices, accessories, and services, while fostering a dynamic workplace where employees can grow and thrive.
Job Summary
- We are seeking a courteous and proactive Customer Service Specialist to join our team in Ikeja.
- The ideal candidate will be responsible for attending to customer inquiries, resolving complaints, and ensuring a positive customer experience across all touchpoints.
Key Responsibilities
- Handle customer inquiries, complaints, and requests promptly and professionally
- Provide accurate information about company products and services
- Maintain proper records of customer interactions and resolutions
- Follow up with customers to ensure issues are fully resolved
- Escalate complex issues to the appropriate department when necessary
- Maintain a positive and professional company image at all times
Requirements
- Minimum of OND / HND / BSc in any discipline
- Proven experience in a customer service role is an added advantage
- Good communication and interpersonal skills
- Strong problem-solving and listening skills
- Basic computer proficiency (Microsoft Office, CRM tools).
Salary
N150,000 – N170,000 per month.
How to Apply
Interested and qualified candidates should send their CV to: adebayo.deborah@transsion.com using “Customer Service Specialist – Ikeja” as the subject of the mail.
