About Hausba SmartHomes Limited
Hausba SmartHomes Limited is a leading provider of bespoke electronics and home technology solutions for modern-day architecture. We believe in using technology to improve the living experience by delivering the finest brands in high-end lifestyle custom electronics and system integration to today’s technology-driven property owners.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- At HAUSBA, the Customer Success Officer (CSO) is responsible for ensuring maximised value, for customers from the products and services.
- This role involves building strong, long-term relationships with customers, providing support and guidance while proactively addressing customer needs.
- The CSO collaborates with cross-functional teams, such as technical support, Experience Assurance Officers, and sales, to align customer success strategies on improving the overall customer experience.
Education Qualification & Experience
- Diploma or Bachelor’s Degree in Data Analytics, Customer Experience, Marketing, Business Administration, Communication, Hospitality, or related field.
- 3-5 years in customer success or relevant roles.
Technical Skills:
- Must possess proficiency in approved CRM tools (Zoho) to manage customer interactions, track accounts, and gather insights.
- Ability to analyse customer data, monitor engagement metrics, and make data-driven decisions to enhance customer success.
- Must have a deep understanding of HAUSBA’S product and service to effectively support, educate, and guide customers.
- Sound technical knowledge of modern smart home technologies, audiovisual systems, and related hospitality solutions is desirable
Core Competencies & Skills
Soft Skills:
- Relationship Building: Ability to establish strong relationships and rapport with HAUSBA Supernova customers.
- Ability to be empathic while understanding customer emotions, needs, and perspectives.
- Effective Communication: Must exhibit clear and persuasive communication, in both verbal and written forms.
- Adaptability: Flexibility to adjust to changing customer needs, feedback, and evolving product features or business requirements.
Behavioural Skills:
- Ability to proactively identify challenges and while also being solution oriented.
- Capacity to think strategically to identify customer needs and opportunities aimed at improving customer experience.
- Ability to take ownership of customer outcomes and deliver on commitments to ensure customer satisfaction.
- Attention to Detail
Pay
N200,000.00 – N260,000.00 per month.
Application Closing Date
31st December, 2024.
How to Apply
Interested and qualified candidates should send their Resumes to: hr@hausba.com using the Job Title as the subject of the mail.
