About Digital Figures
Digital Figures is an innovative company dedicated to crafting exceptional software solutions.
Responsibilities
As a CSR on the team, you will work on:
- Delivering service and support to Customers via Email, Phone and Chat.
- Interacting with customers to provide information in response to inquiries, concerns, and requests about products and services
- Gathering customer’s information and determining the issue by evaluating and analyzing the problem.
- Research required information using available resources
- Creating and updating customer support documentation
- Identifying and escalating priority issues per Client specifications; redirect problems to appropriate resource
- Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Follow up and make scheduled callbacks to customers where necessary;
- Stay current with system information, changes and updates
Requirements
- Bachelor’s Degree
- 0 – 1 year experience.
- experience in customer service, client relations.
- Ability to communicate and collaborate well with other people.
- Ability to self-motivate with key attention to detail.
- Must have good administrative and organizational skills.
- Excellent written and verbal communication in English.
- Must be good with social media management.
- Be patient, empathetic, and able to listen to customers to provide excellent service and support.
Application Closing Date
31st May, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online
