Job Title: Customer Support Representative
Location: Lagos
Job Type: Contract (6-month fixed-term contract)
About Eden Life Inc.:
Eden Life Inc. is a tech-enabled service that puts your home’s chores on autopilot. At Eden, our mission is to 10x the quality of life in Africa by automating chores so they never have to bother about them again. To do this, we start in our own community by creating an open, inclusive, and diverse organization. You are welcome at Eden for who you are, no matter where you come from or what you look like. Our services are for everyone, and so is our workplace.
Job Context
- Eden’s mission is to 10x the quality of life. Our vision is to make excellent service accessible to all by unifying pleasant customer service, competent service delivery, and technology. We believe that a vital aspect of improving the quality of life of our customers is in the way we interact with them, solve their pain points, and nurture them.
- As our Customer Support Rep, your main job is to make sure customers from the Eden Marketplace are delighted and getting the best experience out of Eden and other vendors.
Job Responsibilities
You will:
- Address customer concerns and inquiries on the Eden Marketplace.
- Build rapport and collect feedback from customers about their experiences.
- Engage different Vendors on the Eden Marketplace to ensure orders are ready.
- Assist in handling challenging customer requests and escalating issues as required.
- Work with other departments to share insights on customer interactions and ensure that escalated issues are resolved promptly.
Qualifications
- Should possess a Diploma, or Bachelor’s Degree in Marketing, Business, or a related field. Recent Graduates/Corpers can also apply.
- Must have at least 6 months experience in a Customer Support role.
- Should have strong communication skills, being able to convey ideas, problems, and suggestions clearly to both customers and colleagues.
- Should know how to use collaborative tools such as Spreadsheets, Google Workspace, Airtable, etc.
- Must have a growth mindset, always seeking to know more and do more.
- Must be proactive, being able to anticipate customer needs and addressing potential issues before they escalate.
- Must have problem-solving abilities, a customer-centric mindset, and always striving to exceed customer expectations.
- Must be a fast learner, willing to adapt to new challenges, a quick decision-maker with a keen eye for detail.
- Must be naturally empathetic and an attentive listener.
Benefits
- Salary: N100,000 / Month (net)
- Airtime/Data allowance
- Health Insurance
- Rent Financing
- Employee Purchase Program
- Opportunity to grow in chosen career
- Great colleagues & an amazing work culture
- Oh, and a chance to 10x the quality of life of Nigerians!
How to Apply:
Interested and qualified candidates should click on ‘Apply now’ below.
Click here to download the Editable CV Template
Note
- You must have a Laptop, as you are required to have or own a PC
- This job will require you to work 5 – 6 days every week.
- Work mode is hybrid, and Work hours will range from 8 am – 5 pm
- Please be informed that this is a 6-months fixed-term contract, to be renewed after 6 months based on performance.
