Customer Support Specialist at Bujeti

Job Title: Customer Support Specialist

Location: Nigeria

Job Type: Remote

About Bujeti:

Bujeti is a comprehensive financial management software designed specifically for African businesses. Our platform enhances treasury management, expense management, corporate cards, receivable management, and more, providing powerful decision-making tools. We automate financial processes and workflows while offering detailed reporting and analytics to help businesses take control of their finances. Join us in revolutionizing the financial operations of companies across Africa.

What You’ll Do

As a Customer Support Specialist, your mission is to ensure our users feel supported, heard, and empowered at every step of their journey. You’ll be at the crossroads of support, success, and product feedback, working closely with both clients and internal teams. Your responsibilities will include:

Customer Support (Reactive)

Respond to customer inquiries via email, chat, or phone in a clear, friendly, and efficient manner
Troubleshoot issues related to our platform or services and guide users through solutions
Escalate technical issues to the appropriate internal teams and follow up to ensure resolution
Maintain and update internal knowledge base and support documentation
Identify recurring pain points and share insights with the product and engineering teams
Keep calm and professional in high-pressure or sensitive situations — even when users are frustrated

Customer Success (Proactive)

Build relationships with clients by understanding their goals, usage patterns, and expectations
Proactively reach out to key accounts to ensure satisfaction, encourage engagement, and prevent churn
Gather feedback and share actionable insights to improve our service and user experience
Assist in onboarding new clients and guiding them through first use or setup
Collaborate with sales, product, and marketing teams to support strategic initiatives (like upsells, feature adoption, etc.)
Champion the voice of the customer internally — advocate for their needs and ideas

What We’re Looking For

2–3 years of experience in customer support or a similar role
Ideally, experience in fintech, banking, or a fast-paced digital environment
Bright and resourceful: You think on your feet and don’t wait to be told what to do
A strong communicator: You write clearly and professionally, and know how to structure a report or a customer note
Analytical mindset: You can digest information, research effectively, and spot patterns
Emotionally intelligent: You know how to manage conversations, even the tough ones
Calm under pressure: Stress doesn’t throw you off — you stay focused and solution-oriented
Curious and proactive: You ask the right questions and dig deep to understand root causes
Solution-driven and autonomous: You take initiative and make things happen without hand-holding
Customer-first attitude: You genuinely care, you advocate for users, and you fight for a better experience
Creative thinker: You bring ideas to improve processes and enrich the customer journey

How to Apply:

We don’t need a cover letter or a polished CV.

Just send us two things to careers@bujeti.com:

A short 2-minute video (you can record it with your phone or laptop) introducing yourself and telling us why this role excites you.
A link to your LinkedIn profile.