About Ibadan Digital Academy
Ibadan Digital Academy is an innovative digital training institute in Nigeria that specializes in offering training services which cut across SAP Enterprise Management Solutions, Data Analysis, Product Management, Digital Marketing, Data Science, DevOps, Cybersecurity, Business Analysis, Animation, AI/Machine Learning, Full Stack Software Development, Product Design (UI/UX), Cloud Computing, Software Quality Assurance, Digital Publishing and Coding for Kids training. IDA prides itself in digital capacity building and skills acquisition to facilitate jobs for young people by equipping them with work-ready and entrepreneurial skills needed to thrive in this digital age. At IDA we also offer consulting services to SMEs with a view to simplifying the digital transformation of their enterprises and ultimately growing their businesses. Ibadan Digital Academy is powered by SYLOG Consults an SAP Ecosystem Partner.
We are recruiting to fill the position below:
Job Title: Customer Support Specialist
Location: Ibadan, Oyo
Employment Type: Full-time
Job Overview
- Drive exceptional customer experiences through professional, proactive support across digital education platforms.
Key Responsibilities
- Resolve customer inquiries efficiently
- Solve technical and service issues
- Maintain customer satisfaction
- Provide technical support
- Report customer interaction trends
Requirements
- Strong communication skills
- Digital tool proficiency
- Excellent problem-solving abilities
- Detail-oriented approach
- Adaptable to dynamic work environments
Preferred Qualifications:
- CRM/helpdesk software experience
- E-learning platform knowledge
- Proven customer service background
- Team and independent work capabilities
- lbadan Digital Academy
Application Closing Date
13th December, 2024.
How to Apply
Interested and qualified candidates should send their CVs and Applications to: ibdigitalschool@gmail.com using the Job Title as the subject of the email.
