Job Title: Customer Support Specialist
Job Type: Remote
Who we are
Lodgify is not just any startup. We’re a fast-growing company leading the vacation rental industry with our innovative software, and we raised $30M to do exactly that!
Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.
About the role
We’re looking for a Customer Support Specialist to join the Lodgify team in Barcelona!
As a Customer Support Specialist, your primary focus will be helping customers navigate and succeed with Lodgify’s software. You’ll become a product expert and guide customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of Lodgify.
How will you make an impact:
- Provide guidance to customers via email, phone, and chat.
- Troubleshoot complex issues related to the Lodgify software.
- Collaborate with our development team to resolve customer issues, gathering as much insights/feedback from our customers as possible.
- Identifying and documenting bugs or issues in the Lodgify software.
- Developing technical documentation for internal and external use.
- Ensuring customer satisfaction and timely issue resolution.
What makes you a great
- Minimum 2 years of experience in customer support, tech support, or a similar
- Strong verbal and written communication skills in English are a must.
- Excellent troubleshooting skills and ability to diagnose complex platform-related issues.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with CRM and customer support software like Zendesk, Intercom, or Freshdesk.
What’s in it for you?*
- The freedom to work from home.
- Salary in EUR/USD!
- We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
- Great culture & working environment with an international team of over 60 different nationalities.
- Travel to our yearly team-building events at company’s expense.
- Boost your earning potential with our referral program that offers paid compensation.
- Dive into a career adventure with endless opportunities for growth and development.
- Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
