- Comp: $1,200–$2,000/mo USD + performance bonuses
- Hours: Must be consistently available 9 AM–5 PM EST
- Type: Full-time (40 hrs/week)
- Work Mode: Remote
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About Nedzo AI:
Voice AI made Easy. Teams use Nedzo to launch AI Voice agents that handle inbound/outbound calls, qualify leads, book appointments, live-transfer, detect voicemail, and process payments – all in minutes. We unify telephony, STT/TTS, LLM orchestration, multilingual voices, recordings/transcripts, analytics, and GDPR/HIPAA-ready controls.
What you’ll do:
- Be first line on Intercom + Slack for VIP/Enterprise; triage and resolve the majority of issues.
- Run onboarding calls and implement customer integrations.
- Maintain and update help docs, FAQs, and internal notes.
- Create/update how-tos and Looms; turn repeated questions into docs/recipes.
- Create short Loom tutorials for common issues and workflows.
- Track recurring problems, summarize feedback, and surface key insights to the product/dev team.
- Maintain clear, friendly, and solution-oriented communication with users.
- Proactively guide trials + first 30 days; flag upsell & churn risks.
What you bring:
- Excellent English (spoken and written; neutral or slight US accent).
- 1–3 years of SaaS customer support or similar experience.
- Tech-savvy, organized, and able to quickly learn new tools.
- Calm under pressure and comfortable working in a fast-moving startup.
- Strong attention to detail and accountability for response times.
- Comfortable communicating via Zoom and Loom.
Bonus if you have:
- Experience with Intercom, GoHighLevel, or similar CRMs.
- Familiarity with AI tools, automation platforms, or voice systems.
- Previous experience in startups, agencies, or remote teams.
How We’ll Measure Success (First 90 Days)
- Intercom & Slack first response time under 5 minutes during business hours.
- 80%+ of issues resolved without escalation.
- Onboarding and setup handled independently (no founder involvement).
- Clear and consistent communication with users.
- Documentation and Loom tutorials up to date and reusable.
Why Nedzo
- Direct access to founders, full ownership, and a fast growth track.
- Work in one of the fastest-growing AI SaaS companies.
- Fully remote, clear hours, and global exposure.
- Real impact on customer experience, retention, and product direction.
How to apply:
Applications without a Loom video will not be considered.
- Email: denis@nedzo.ai || Subject line: Customer Support Specialist – [Your Name]
- Include a Loom video introducing yourself (max 5 minutes), speak naturally — no scripts.
In your Loom, cover these points:
- Who you are and where you’re based – quick background.
- Your experience helping customers in tech or SaaS – tools you’ve supported or used (Intercom, CRMs, AI tools, etc.).
- A situation where you solved a difficult customer issue – what happened, how you handled it, and the outcome.
- Your current situation – full-time, part-time, or available immediately.
- Why you’re applying to Nedzo AI – what caught your attention about this role or company.
- Your short-term (next 6 months) and mid-term goals (next 2–3 years) – professional or personal.
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[How To Apply]
Applications without a Loom video will not be considered.
- Email: denis@nedzo.ai || Subject line: Customer Support Specialist – [Your Name]
- Include a Loom video introducing yourself (max 5 minutes), speak naturally — no scripts.
In your Loom, cover these points:
- Who you are and where you’re based – quick background.
- Your experience helping customers in tech or SaaS – tools you’ve supported or used (Intercom, CRMs, AI tools, etc.).
- A situation where you solved a difficult customer issue – what happened, how you handled it, and the outcome.
- Your current situation – full-time, part-time, or available immediately.
- Why you’re applying to Nedzo AI? What caught your attention about this role or our company?
- Your short-term (next 6 months) and mid-term goals (next 2–3 years) – professional or personal.
