- Job Title: CX Representative
- Location: Remote
- Job Type: Full-Time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About Proppel
We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.
If you’re looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.
Our headquarters are in London, UK, and we’re looking for top-tier talent in LATAM to support our clients.
What we’re looking for
Our US client, a clean personal care brand offering zero-waste toothpaste tablets, is seeking a Customer Experience Representative to manage both DTC and wholesale customer support. This role is essential for ensuring smooth and timely communication across channels, handling everything from everyday inquiries to logistics, returns, and payment-related issues for B2C customers and B2B accounts.
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Hub 1
Hub 2
Hub 3
Responsibilities
- Manage customer interactions via email, responding to both DTC and wholesale inquiries.
- Handle order placements, payments, returns, shipping, and logistics issues across B2C and B2B channels.
- Use tools like Gorgias, Shopify, Recharge, and Overjoy to resolve customer issues efficiently.
- Coordinate with internal teams to track and manage wholesale account requests.
- Maintain a consistent, empathetic, and professional tone in all communications.
Requirements
- 2–3 years of customer service experience, with a focus on e-commerce or consumer goods brands.
- Experience handling both individual customer tickets and wholesale accounts.
- Excellent written English and strong communication skills.
- Familiarity with Gorgias, Shopify, Recharge, Overjoy, and related tools.
- Ability to work 40 hours per week, including one weekend day (rotating schedule).
Nice to have
- Experience managing DMs, comments, or community inquiries on social platforms.
- Familiarity with customer engagement tools or retention platforms.
- Background in sustainable or mission-driven consumer brands.
Benefits
- USD Salary
- 100% Remote Work
- Paid Time Off
