Radisson Hotel Group is one of the world’s largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.
Radisson Hotels’ highest priority is the health, safety & security of our guests, employees and business partners worldwide.
We are recruiting to fill the position below:
Job Title: Data Analyst
Location: Lagos
Job type: Full-time
Reports to: Revenue Manager, Executive Assistant Manager, General Manager
Job Description
- We are looking for a results-driven Business Data Analyst with strong skills in SQL, Python/R, Advance Microsoft Excel and other data visualization tools to join our team.
- In this role, you will be responsible for analyzing complex datasets, building scalable reporting solutions, and enabling data-driven decision-making across the business with an emphasis on Guest centric measurement and insights.
Key Accountabilties
Functional:
- Write complex SQL queries to extract, clean, and transform data from Snowflake and other data sources.
- Develop and maintain robust Power BI dashboards and reports for business stakeholders, ensuring high usability and performance.
- Collaborate with business partners on our loyalty team and others to translate operational needs into analytical requirements.
- Conduct data profiling and validation to ensure data quality and accuracy in reports.
- Analyze trends, identify key insights, and present findings to business leaders in a clear and actionable format.
- Document logic, data definitions, and report structures for reuse and knowledge sharing.
- Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
- Proactively identify and anticipate customer expectations and needs
- Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
- Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
People:
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback
Key Performance Metrics
Guest centric measurement & insights:
- Who are our best Guests, clients, customers?
- How to we acquire more high value customers?
- How do we develop current clients into our best clients?
- How do we retain our best clients?
- Use of data to identify insights and recommendations to drive decisions
- Timely and accurate delivery of reporting and insights on time, within scope, meeting stakeholder requirements.
Qualifications
- Bachelor Degree in Statistics, Mathematics or Computer science.
- 3-5 years of experience as a Business Data analyst.
- Proficiency in tools SQL, Python/R, Advance Microsoft Excel and other data visualization tools.