E-Channel Support & Product Lead at Good Neighbours Microfinance Bank

About Good Neighbours Microfinance Bank

Good Neighbours Microfinance Bank is Licensed by the Central Bank of Nigeria to render financial services to Nigerians in accordance with the CBN policy. Good Neighbours MFB has tirelessly set the pace for other Microfinance Institutions through distinguished service quality, product functionality and exceptional customer service.

We are recruiting to fill the position below:

Job Title: E-Channel Support & Product Lead

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

Maintain business relationship with NIBBS, Interswitch, Unified Payments, etc.
Onboarding and Activation of customers profile on the e-channel platforms.
Other tasks related to the job role.

Requirements

Bachelor’s degree in Banking & Finance, Information Technology or related field.
Minimum of 3 years’ experience in E- Business operation in a reputable financial institution.
Certification in Digital Banking, Cybersecurity would be an added advantage.
Skilled in writing comprehensive product papers and business requirements.
Understanding of Industry Standards and emerging trends in financial institution.
Strong background of electronic payment system, customer support, business relationship.
Proficiency in analyzing transaction data, generating reports and using data insights to inform decisions.
Knowledge of regulatory requirements related to electronic payments, data protection and financial transactions.
Excellent Communication, problem-solving and collaboration skills.
The ideal candidate must have vast experience in writing a product paper.
Good knowledge of reconciliation and settlement accounts.
Experience in E-channel Processing & Support, Dispute Resolution and Chargeback.
Thorough understanding and implementation of the mobile app, USSD, agency banking, etc.