- Job Title: E-commerce Manager
- Location: Ikeja, Lagos
- Type: Full-time
- Department: E-commerce
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About Oraimo
Oraimo is a subsidiary of Transsion Holdings,a Chinese company that specializes in mobile communication devices and accessories. Founded in 2014 and headquartered in Lagos, Nigeria, Oraimo aims to provide high-quality mobile accessories at affordable prices. The brand quickly gained popularity for its innovative approach, focusing on products that enhance the mobile experience for tech-savvy consumers, particularly in Africa.
Position Overview
- The E-commerce Manager will be responsible for driving the growth, efficiency, and customer satisfaction of the oraimo Nigeria Online Shop.
- The ideal candidate will oversee and coordinate customer service, warehouse, and delivery operations, ensuring seamless end-to-end order management and customer experience.
- This role requires a strategic yet hands-on leader who thrives in a fast-paced, data-driven environment and is passionate about innovation, operational excellence, and customer satisfaction.
Key Responsibilities
E-commerce Operations Management:
- Oversee daily operations of oraimo’s official online store in Nigeria.
- Ensure smooth order processing from purchase to delivery.
- Collaborate with marketing, IT, and logistics teams to optimize store performance and customer experience.
- Monitor key performance metrics including sales, conversion rate, stock turnover, and fulfillment rate.
- Develop and execute operational strategies to increase efficiency and reduce cost per order.
Customer Service Operations:
- Lead and mentor the customer service team to provide world-class support.
- Ensure all customer complaints, inquiries, and feedback are handled promptly and professionally.
- Implement systems to improve response time, communication quality, and client satisfaction.
- Analyze customer feedback data to identify trends and recommend solutions.
Warehouse & Inventory Management:
- Manage warehouse operations to ensure accurate stock control, timely restocking, and minimal product loss.
- Coordinate with the supply chain team to maintain adequate inventory levels.
- Oversee order fulfillment accuracy and packaging standards.
- Enforce warehouse policies, safety standards, and efficiency improvements.
Delivery & Logistics Operations:
- Supervise third-party logistics partners and in-house delivery systems.
- Monitor delivery timelines and address issues related to delays or product handling.
- Develop strategies to improve delivery speed, reliability, and customer satisfaction.
- Ensure compliance with company standards for delivery cost and efficiency.
Data, Reporting & Continuous Improvement:
- Prepare regular performance reports and data-driven insights for management.
- Use analytics to track performance, identify bottlenecks, and recommend improvements.
- Stay updated on e-commerce trends, technology, and customer behavior to drive growth.
Qualifications & Skills
- Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
- 3–5 years’ experience in e-commerce operations, preferably in consumer electronics or retail.
- Strong understanding of online sales, customer service, and logistics operations.
Skills:
- Excellent leadership and team management skills.
- Data-driven mindset with strong analytical and problem-solving abilities.
- Excellent communication and organizational skills.
- Tech-savvy and familiar with online platforms, CRM systems, and inventory management tools.
- Personal Attributes Committed – demonstrates ownership and reliability in all tasks.
- Smart & Strategic – uses data and insight to make informed decisions.
- Progressive & Innovative – open to new ideas and continuous improvement.
- Customer-Centric – prioritizes customer satisfaction and long-term trust.
- Results-Oriented – focused on measurable impact and operational excellence.
Why Join oraimo?
- Salary: N300,000 – N500,000 Monthly.
- Be part of Africa’s fastest-growing smart accessory brand.
- Work in a progressive, tech-driven, and youthful environment.
- Opportunity to lead transformative e-commerce initiatives in Nigeria.
- Competitive salary, growth opportunities, and impactful work.
Application Closing Date
5th January, 2026.
Method of Application
Interested and qualified candidates should send their CV to: adesegun.fadekemi@oraimo.com using the Job Title as the subject of the mail.
