Executive Assistant & Client Experience Manager Needed At BruntWork

Location: Remote
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Job Description

We are seeking a highly organized, proactive, and warm Executive Assistant to support the daily operations and assist in growing our integrative wellness and menopause support coaching business. This role combines admin excellence, customer service, digital systems management, and wellness lifestyle education (including doTERRA protocols and EnrollPro systems).

The ideal candidate is efficient, tech-savvy, heart-centred, and passionate about creating a premium client experience.

Responsibilities:

Executive & Administrative Support

Manage the owner’s calendar, appointments, bookings, and scheduling. email responses & templates.
Handle inbox management across Google Workspace (email, drive organization, reminders).
Prepare documents, digital resources, PDFs, onboarding materials, and client communication.
Assist with general administration, data entry, online filing, and organization of business systems.
Support the creation and implementation of standard operating procedures.
Research & fill out submissions to apply for financial grants to fund wellness programs and business growth and enter business awards for recognition.
Help co- ordinate other online team members to complete tasks on time

Client Experience & Front-End Support & Client Retention

Deliver exceptional customer service via phone, email, and in-person communication.
Assist with client bookings for spa treatments, wellness sessions, coaching appointments online product purchases
Improve enquiry conversion – Identify gaps and drive solutions
Discuss monthly reporting and sales booking performance insights from Phorest booking CRM system and DOTERRA sales and retention
Support clients with follow-up care, appointment reminders, and nurturing sequences.
Create a welcoming, calm, and professional experience for all spa and coaching clients.
Help Implement and support clients with New spa membership & loyalty programs

Wellness & doTERRA Support

Assist with client education for doTERRA wellness lifestyle products
Support customers through product recommendations (training provided).
Help clients navigate EnrollPro, including email education, product guidance, and follow-up pathways.
Assist with wellness events, workshops, and online education sessions.
Inviting clients to wellness seminars and events- using phorest email data base, Social media facebook , instagram and Eventbrite

Coaching Business Growth & Marketing Support

Assist in building out health coaching programs, client resources, and automation systems.
Support content creation: emails, newsletters, client guides, and social media scheduling.
Help manage online platforms including booking systems, Phorest , CRM, and educational portals.
Help Create and organize DoTERRA list of online resources for the Marketing, Training and personal development for Growth.
Track financial progress and client retention & client progress, program completion, and engagement using CRM systems like DoTERRA online client portal. Phorest and Enrollpro client systems

Systems & Technology

Manage Google Workspace (Drive, Docs, Sheets, Calendar).
Use scheduling and booking platforms. Phorest
Utilize EnrollPro for customer funnels and education.
Support simple graphic editing and templated marketing documents (e.g., Canva).
Participate in improving business systems for efficiency and client experience.Requirements:

Strong administrative or executive assistant background.
Excellent communication and customer focus & service skills.
Knowledge of automated email/SMS marketing
High organization skills and ability to prioritize tasks.
Familiarity with AI tools and automation
Use Asana or Monday for team coordination
Confident with technology, email systems, Google Workspace, and CRM tools.
Ability to work independently and manage confidential information discreetly.Preferred (training available):