- Job Title: Experienced Officer
- Location: Uyo Terminal, Akwa Ibom
- Employment Type: Full-time
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About GIG Mobility
GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.
Key Responsibilities
- Sell bus tickets at GIGM terminals to walk-in guest
- Make and/or change travel reservations for walk-in guests using the online booking system
- Create and maintain guest reservation records
- Resolve service problems by clarifying the guest complaint via phone, email, and in person
- Forward booking/travelling reschedule request to the concerned unit
- Serveguests by providing service information related to travelling schedule, fare, & payment
- Announce arrival and departure information using the public address system
- Assist in guest luggage check-in
- Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
- Promote the online booking, app downloads and other products and services of the company to customers.
Qualifications
- Interested candidates should possess a Bachelor’s Degree with 2 years experience.
Application Closing Date
31st December, 2025.
How to Apply
Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the mail (For example: “Experience Officer_ Uyo”).
Note: Your duties may be reasonably modified at the company’s discretion.
