- Job Title: Experiences Guest Service Agent (GSA)
- Location: Ojodu-Ikeja, Lagos
- Employment Type: Full-time
- Application Closing Date: 25th November, 2025.
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About Hotel Capitol
Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suite
Key Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest records and billing.
- Handle reservations, room assignments, and guest inquiries via phone, email, and in person.
- Provide information about hotel services, local attractions, transportation, and dining options.
- Maintain accurate records of guest accounts, payments, and room availability.
- Resolve guest complaints promptly and escalate issues to the supervisor when necessary.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Operate the hotel’s front office systems (PMS) and maintain updated data.
- Handle cash, credit card transactions, and prepare shift reports accurately.
- Uphold hotel policies, grooming standards, and service quality at all times.
Requirements
- Interested candidates should possess a Bachelor`s Degree with 1 – 2 years work experience.
How To Apply
Interested and qualified candidates should send their CV to: hrteam@hotelcapitol.com.ng using the job title as the subject of the mail.
