- Job Title: Front Office Manager
- Location: Abuja (FCT)
- Employment Type: Full-time
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About Universal Human Resource Consult
Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.
Job Summary
- The Front Office Manager oversees the daily operations of the front office department, ensuring smooth guest check-in/check-out, excellent customer service, and efficient coordination among front office staff.
- This role is key to creating a positive first and last impression for guests and maintaining high standards of hospitality and professionalism.
Key Responsibilities
- Supervise and manage all front office operations including reception, reservations, concierge, and guest services.
- Ensure efficient check-in/check-out procedures and prompt, courteous guest service at all times.
- Maintain high standards of customer service, promptly addressing and resolving guest complaints and inquiries.
- Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage, etc.) to ensure seamless guest experience.
- Train, supervise, and evaluate front office staff to maintain service excellence.
- Prepare staff schedules and manage shift allocations to ensure adequate coverage.
- Oversee room assignments, reservations, and occupancy reports.
- Monitor room rates, availability, and revenue opportunities in collaboration with the sales and reservations team.
- Ensure compliance with hotel policies, procedures, and standards.
- Maintain accurate records of guest accounts, billing, and payments.
- Generate daily, weekly, and monthly front office reports for management review.
- Implement and promote up-selling techniques to maximize revenue.
- Handle VIP guests, group check-ins, and special requests with discretion and professionalism.
Qualifications and Skills
- Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or related fields
- Minimum of 5 years of experience in front office operations, preferably in a hotel environment.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software (e.g., Opera PMS, Protel, or similar).
- Good problem-solving and decision-making skills.
- Customer-oriented mindset with a professional and welcoming demeanor.
- Ability to work flexible schedules, including weekends and holidays.
Key Competencies:
- Guest Relations Management
- Team Leadership & Training
- Conflict Resolution
- Attention to Detail
- Time Management
- Revenue Awareness
- Professional Appearance and Demeanor.
Salary
N300,000 monthly.
Application Closing Date
24th November, 2025.
Method of Application
Interested and qualified candidates should send their CVs in PDF to: uhrconsultlimited2019@gmail.com using the job title as the subject of the email.
