- Job Title: Head, Customer Experience
- Location: Abuja
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About Backbone Connectivity Network
Backbone Connectivity Network is a limited Liability Company, incorporated in 2004 and licensed by the Nigerian Communication Commission (NCC) to provide Metropolitan Fibre Access and National Long-Distance Transmission services. It has additional licenses to provide Internet Services and Unified Communication Solutions.
Our company has since grown from primarily providing carrier services to a Unified Communication Service Provider, providing the best of connectivity and Internet Access Services to organisations across various sectors both locally and internationally.
About the Role
- We are seeking for an experienced and dynamic individual to fill the role of Head, Customer Experience.
- The candidate will play a pivotal role in managing and nurturing strategic customer accounts, driving customer satisfaction, and contributing to the overall growth and success of our organization.
- With a focus on excellence in customer service, service delivery and relationship management, the Head will lead by example and serve as a key liaison between our company and our valued clients.
Requirements
- Candidates should possess a First Degree in Social Sciences or Humanities
- MBA or other relevant postgraduate qualification is an added advantage
- Minimum of 10 years experience in leadership roles with Cutover Service, Key Account Management, Telemarketing, or Billing Reconciliation.
How to Apply
Interested and qualified candidates should send their CV to: Careers@BCNNigeria.net using the Job Title as the subject of the email.
