Head of Collections at WHIZZ

About Whizz:

At Whizz, our mission is to revolutionize transportation for delivery drivers by delivering reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers. As we continue to grow, we’re seeking a Head of Collections to lead our team and drive our company’s expansion.

Responsibilities:

• Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.
• Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.
• Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.
• Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.
• Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process.
• Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes.
• Ensure compliance with U.S. regulations and industry standards related to collections.
• Effectively manage the team in a remote work environment, maintaining productivity and accountability.

Requirements:

• 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
• Fluent in English (C1-C2 level).
• Familiarity with relevant US laws, regulations, and best practices in collections.
• Excellent leadership and team management skills.
• Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.

Working Hours:

• 40-hours per week (full-time)

• Competitive salary with performance bonuses
• Opportunities for professional and career growth.
• Friendly and supportive team.
• Opportunity to work at an international level.