- Job Title: HR Business Partner
- Location: Nigeria
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About Hugo Technologies
Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.
Key Responsibilities
- Act as a strategic partner to Project Managers and Operations Leaders within our BPO delivery teams, ensuring consistent and effective people management practices across projects.
- Serve as the primary HR contact for 2–3 Project Managers (depending on project size), providing expert guidance on all people-related matters.
- Translate organizational and HR strategies into actionable plans for assigned project teams.
- Use data and insights to identify people trends and recommend targeted interventions to improve performance, engagement, and retention.
- Cascade and ensure consistent execution of core HR processes and programs (e.g., performance management, engagement surveys, recognition, and career development initiatives).
- Act as the process owner for HR within assigned projects—identifying issues, coordinating solutions, and ensuring timely resolution.
- Support Project Managers through all performance management phases, including goal-setting, performance reviews, and development planning.
- Coach and enable leaders to adopt effective people management practices and lead high-performing teams.
- Partner with Learning & Development to design and deliver targeted training and capability-building initiatives for project teams.
- Contribute to broader HR projects and organizational programs as required.
Must-Have Qualifications/Experience
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- 5 years and above experience in HR Business Partnering or generalist HR roles, preferably in a BPO, operations, or service delivery environment.
- Strong understanding of HR processes, performance management, and employee engagement practices.
- Ability to interpret people’s data and provide insights for decision-making.
- Excellent communication, coaching, and stakeholder management skills.
- Proactive, adaptable, and able to balance strategic priorities with hands-on execution.
Preferred Background:
- Member of a professional HR association
- Experience supporting multiple business leaders or project teams simultaneously.
- Proven ability to manage confidential information with discretion.
- Strong analytical and problem-solving skills.
- High emotional intelligence and a collaborative approach to working with cross-functional teams.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
