Inbound Customer Service Agent at BFREE Africa

Job Title: Inbound Customer Service Agent
Location: Nigeria
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About BFREE

BFREE – We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre – we founded BFREE to revolutionize debt recovery in Nigeria

Responsibilities

Manage a high volume of incoming customer calls for all inquiries about products and services.
Negotiate with customers to facilitate recovery
Analyze all customer issues and assist in resolving them within the required timeframe.
Coordinate with customers and ensure appropriate questioning to identify issues.
Manage all customer inquiries and summarise them to be presented to management.
Maintain knowledge of all customer requirements and provide appropriate solutions.
Maintain accuracy of all data and verify the same for all customer services.
Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements

Academic Qualifications: B.Sc. / HND / OND / NCE in any field.
Fluency in speaking Hausa language is an added advantage.
Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.
Excellent typing Skills.
Experience in a loan recovery/collections work environment is an added advantage.
Working knowledge of Google Workspace.
Excellent communication and negotiating skills.
Good listening skills and superb questioning techniques.
Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu.

Compensation