- Job Title: Internal Sales Representative (Perkins Multibrand)
- Location: Lagos
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About Mantrac
Mantrac is the sole distributor for Caterpillar products in Nigeria, distributing and supporting machinery, power systems and material-handling equipment. The company provides customers with comprehensive solutions, backed by technical know-how, experience and in-depth knowledge of their local markets.
Summary of Responsibilities
- Develop and rebuild relationship (Customer Relationship Management – CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.
Main Functions
- Contact customers to present services and answer all technical and commercial inquiries
- Inform customers by phone about new product offers
- Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
- Become proficient in understanding the various machine parts offered
- Present relevant technical publications as appropriate to customers and explain the benefits / advantages of the products.
- Provide weekly pre-call plan and report daily activities and refers any difficulties/challenges to supervisor for action
- Follow up on opportunities and quotes to maximize sales and results
- Work with all internal parties concerned to identify and produce customer focused solutions
- Assist with the solution and resolution of customer complaints raised
- Report all lost sales of parts and services to the supervisor / manager and to ensure such lost sales are appropriately entered into the dealer system (Salesforce)
- Ensure there is no overdue debt on customers’ parts and service account.
- Keep good control of customer lists and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
- Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
- Perform any other related duties as required by machine sales management
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Qualifying Requirements
Requirements
- HND / B.Sc. Engineering or equivalent.
- At least 2 years’ experience in the industry (sales, marketing & technical experience).
- Good written and spoken English. Interpersonal and communication skills.
- Leadership skills and ability to take initiative.
- Good analytical and computer skills.
- Good selling skills.
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@mantracnigeria.com using the position as the subject of the email.
