IT Application Support Specialist – SAP at Olam Agri

Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & seeds, cotton, wood products, rubber and commodity financial services.

Olam Agri is at the heart of global food and agri-trade flows with more than 40 million MT in volume traded annually. Focused on transforming food, feed and fiber for a more sustainable future, it aims at creating value for customers, enabling farming communities to prosper sustainably, and strive for a food-secure future.

We are recruiting to fill the position below:
Job Title: IT Application Support Specialist – SAP

Location: Apapa, Lagos
Employment Type: Full-time

Job Summary

• As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria.

Your responsibilities will include:

• Provide Level 2/3 SAP Application Support:
  • Troubleshoot and resolve complex SAP issues
  • Provide timely and effective solutions to user queries and incidents
  • Perform root cause analysis and implement preventive measures.
• Manage SAP Incidents and Service Requests:
  • Prioritize and manage incidents and service requests
  • Adhere to defined SLAs and KPIs
  • Escalate issues to relevant teams as needed.

Job Description

• Proficient in SAP Modules – PP, QM and MM
• Good understanding of SAP Master data requirements
• Prior experience in managing SAP service requests -L1 Tickets
• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
• Have worked in some key projects – SAP, other applications
• Good individual contributor and team player.

Profile Description

• Understand the SAP solutions
• Understand the business processes on identified products
• Provide training to core team, operational and support consultants
• Understand new requirements from businesses, discuss with the central IT team  on possible solutions and deliver the same under defined timelines
• Prioritize initiatives every year in consultant with business and work with relevant stakeholders and delivery team to have them successfully implemented within defined timelines.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field
• Minimum of 3 – 5 years of experience in SAP application support, preferably in a manufacturing or trading environment
• Proficient in SAP Modules – PP, QM and MM
• Good understanding of SAP Master data requirements
• Prior experience in managing SAP service requests -L1 Tickets
• Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
• Have worked in some key projects – SAP, other applications
• Good individual contributor and team player.