About PalmPay Limited
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. We are recruiting to fill the position below:
- Job Title: IT Support Specialist
- Location: Nigeria
- Employment Type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Key Responsibilities
User Support & Service Delivery:
- Provide first and second-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve incidents related to laptops, printers, email, and collaboration tools.
- Manage user onboarding and offboarding (account setup, access provisioning, device assignment).
- Maintain and update IT service tickets, ensuring timely resolution and proper escalation when necessary.
Network & System Administration:
- Support LAN/WAN operations including wireless access points, switches, and firewalls.
- Monitor network performance and report outages or degradations to the IT Operations Manager.
- Assist in the configuration of routers, switches, and VPN connections.
IT Asset & Inventory Management:
- Maintain accurate inventory of IT equipment and software licenses.
- Support procurement by providing input on technical specifications and compatibility.
Security & Compliance:
- Ensure endpoint devices are compliant with company security policies (antivirus, encryption, patching).
- Participate in periodic system audits and assist in implementing security recommendations.
- Support implementation of security awareness programs and incident response drills.
Operational Efficiency:
- Participate in IT projects such as office network setup, relocations, or system upgrades.
- Document recurring issues and propose improvements to reduce downtime.
- Provide feedback and recommendations to improve IT policies, standards, and procedures.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
