Job Title: Key Account Manager
Location: Ilupeju, Lagos
Employment Type: Full-time
About Renda:
Renda is a technology solution that aggregates and digitizes access to the end-to-end logistics and fulfillment infrastructure that enables businesses to scale seamlessly and efficiently across Africa.
Renda is a logistics and mobility technology company transforming the delivery of Value-Added Services (VAS) across Africa. Our SCALE product delivers solutions such as vehicle repairs, fueling, CNG conversion, spare parts, and insurance to operators and businesses in the mobility space.
Job Summary
- We are looking for a Key Account Manager to oversee post-sales relationships with high-value B2B customers and ensure seamless service delivery.
- This role is responsible for maximizing account value through retention strategies, upselling relevant services, and ensuring customer satisfaction across all touchpoints.
- The ideal candidate is relationship-driven, detail-oriented, and thrives in fast-paced, service-led environments.
Key Responsibilities
Account Management & Client Success:
- Serve as the primary relationship manager for top-tier B2B accounts, ensuring regular touchpoints and long-term engagement.
- Understand each client’s business goals and recommend appropriate SCALE service bundles tailored to their needs.
- Monitor client account health and performance to identify churn risks or gaps in service delivery.
Service Coordination:
- Collaborate with internal teams (operations, logistics, repairs, insurance, etc.) to ensure timely and efficient service fulfillment.
- Ensure strict adherence to Service Level Agreements (SLAs) and act promptly on service escalations.
Performance & Growth:
- Conduct quarterly business reviews (QBRs) to assess ROI, review KPIs, and align on future needs.
- Identify upsell and cross-sell opportunities such as insurance, CNG conversion, or expanded service coverage.
- Track and analyze customer data to uncover trends, preferences, and new revenue opportunities.
Reporting & Feedback:
- Provide regular insights to internal teams on customer needs, product feedback, and growth opportunities.
- Maintain accurate records of account activities and performance metrics using CRM tools.
Key Performance Indicators (KPIs)
- Client Satisfaction (CSAT, NPS)
- Revenue Per Account
- Account Churn Rate
- Upsell Conversion Rate
- SLA Adherence Rate
Key Qualifications & Requirements
- Bachelor’s Degree in Business, Account Management, or a related field.
- 3+ years of experience in account management, customer success, or B2B relationship management.
- Strong understanding of value-added logistics or mobility services.
- Proven track record in customer retention and revenue growth.
- Excellent interpersonal, negotiation, and communication skills.
- Proficiency in CRM and client engagement platforms.
Application Closing Date
14th June, 2025.
How to Apply
Interested and qualified candidates should send their CV to: careers@renda.co using the Job Title as the subject of the email.
