Location: Lagos
Job Type: Onsite
About MAX:
MAX is a team of passionate people building digital infrastructure to deliver the future of mobility in Africa and Emerging Markets. We attract people with conviction who are willing to bring new ideas and perspectives to a problem that affects everyone on the planet.
At MAX, you’ll have a unique opportunity to align your passion with a meaningful mission.
You will have a real opportunity to grow and make a lasting impact on the lives of millions of people, helping deliver access to safe, reliable, affordable, and sustainable transportation.
Role Overview: Lead Success Specialist
We are seeking a Lead Success Specialist who will help prospects, potential partners and businesses understand MAX offerings and onboarding requirements. He/she is responsible for increasing customer satisfaction and keeping customers happy through great service and support. He/She provides timely solutions and manages customer questions. Acting as the main contact point, handling everything from inquiry, complaint, sign-up/registration, and feedback.
Job roles and responsibilities: Lead Success Specialist
- Managing data entry tasks which include updating lead information, researching new contact information for potential leads, and ensuring accurate information.
- Conducting outreach to potential leads through email, cold calling, or social media.
- Serve as day-to-day contact to Prospects, partners and other business interests by building trust and rapport while identifying areas of opportunity, highlighting challenges, and documenting both.
- Review the customer journey, determine how it’s supported, and use a consultative approach to help prospects and potential partners overcome issues and achieve their goals.
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
- Identifying opportunities for customers to subscribe to our product more effectively and encouraging adoption
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.
Requirements: Lead Success Specialist
- Minimum of 5 years of experience in customer service, communications, marketing, sales, or account management
- Strong skills in verbal and written communications, strategic planning, and client management
- Analytical and process-oriented mindset.
- Ability to work effectively across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Knowledge of Salesforce and project management tools
- Bachelor’s degree or equivalent
