- Job Title: Live Chat Support Specialist
- Location: Remote
- Job type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About the job
This is a remote position.
The Live Chat Support Specialist will serve as a primary point of contact for patients and prospective clients via our online chat platform. In this remote role, you’ll assist with appointment scheduling, service inquiries, and general questions — all while representing the compassionate tone and professionalism of our brand. This position is ideal for someone who enjoys patient interaction and thrives in a fully remote work environment.
Key Responsibilities
- Provide real-time support to patients through our website’s live chat system
- Answer questions about hearing services, appointment availability, and clinic locations
- Assist in scheduling appointments or directing inquiries to the appropriate clinic staff
- Accurately document interactions in internal systems
- Escalate complex inquiries to management or clinical teams when necessary
- Maintain a courteous, helpful, and HIPAA-compliant communication style in all chats
- Collaborate with remote team members and attend virtual meetings as needed
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Requirements
- 1+ year of experience in customer service or live chat support
- Excellent written communication and typing skills
- Comfortable working independently in a remote setting
- Friendly, patient-focused, and professional demeanor
- Familiarity with healthcare or audiology services is a plus
- Proficiency in chat platforms, CRMs, and productivity tools (e.g., Google Workspace)
Benefits
- Competitive hourly pay
- Flexible scheduling in a fully remote role
- Supportive training and onboarding
- Opportunities to grow within a respected healthcare organization
- A collaborative and responsive remote work culture
How to Apply:
Interested and qualified candidates should click on ‘Apply Here’ below.
