Job Title: Manager, Relationship (ACB)
Location: Nigeria
About Stanbic IBTC Bank
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
Job Summary
- To effectively resolve customer complaints and complex queries.
- Ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications
- BSc in Social Science or related field.
- Master’s and Professional certifications can be an added advantage.
Experience:
- 1- 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
- Understanding of Stanbic IBTC’s products and services.
- Mandarin speaking.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution.
