Miniso Lifestyle Nigeria Limited Job Recruitment (3 Positions)

About Miniso Lifestyle Nigeria Limited

MINISO is a fast-growing international retail chain brand with over 5000 stores across Europe, Asia, Africa, America and Oceania and has established strategic partnerships with over 99 countries. Miniso focuses on fashionable and relaxed high-quality lifestyle products including home furnishings, health and beauty, accessories, office supplies, sports and gifts, seasonal products, electronic products amongst many others, which covers every aspect of life. In addition to the quality and creativity, MINISO values the shopping experience of its customers and dedicates itself to being a fashionable, close-to-life brand that provides customers with a better shopping experience.

MINISO has helped hundreds of entrepreneurs own their business globally and has gained a lot of popularity among global brands due to its core brand edges, resulting in a new market trend of “superior product consumption”. MINISO Lifestyle Nigeria officially opened the first store in Lagos in 2017 and now has several stores in the country.

Miniso Lifestyle Nigeria Limited is a Retail Lifestyle Brand in Lagos Nigeria. In a bid to expand its business, Miniso is recruiting to fill the position below:

Shop Floor Attendant
Franchise Officer
E-commerce Operations Officer

1. Shop Floor Attendant

Locations: Ikeja, Lekki, Festac & Songotedo – Lagos
Employment Type: Full-time

Job Responsibilities
Cashier Service:

Receive cash from customers and create receipts on the system.
Ensure physical cash tallies to total receipts list daily, before transfer of cash and sales records to the Store Supervisor.
Engage customers in a bid to Cross Sell Miniso Product.
Take records of all customer inquiries and complaints.
Keep duplicate receipts and records of all sales and cash transactions.

Customer Service:

Serve as the first line customer interface and company representative. Consequently; must endeavour to always be courteous when relating with customers irrespective of the situation or aggravation.
Make a detailed enquiry of the customers’ demands before making and recommendations to the customer.
Must be attentive to customers’ complaints and questions, providing detailed information on the functionality of Miniso Products.

Loss Prevention & Security:

Ensure all security policies and protocols are adhered to.
Closely monitor the activities of all customers and other staff members to avoid theft.
Ask to see customer receipts and purchased items, so as to ensure the purchased items on the receipt tally with the number of items in the customer carrier bag.
Ensure that customers who place their bags in our custody when entering the store receive their bags in the same state, when exiting the store.

Product Restock and Display:

Ensure products are properly displayed on the shelves.
Accurate receipt and confirmation of goods delivered from the warehouse.
Ensure cleanliness of the store and products.

Requirements

Minimum of O’level or OND certificate.
Should live in close proximity to the job location.
Minimum of one-year work experience in a retail store.
Computer Savvy.
Good work ethics with a high level of integrity.
Excellent Customer Service Skills.
Good Problem-Solving Skills.
Strong Interpersonal Skills.
Excellent Numeric Skills.
Good Oral & Written Communication Skills.

2. Franchise Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

About the Role

We are looking for a smart and resourceful individual who will join our team of professionals to further develop and expand the franchise business of the company.
The role requires someone who is a good team player, can generate leads, a good researcher and well-spoken with a pleasing personality.

Responsibilities

Sign-up new franchise owners and ensuring franchise expansion and growth.
Prepare and execute the marketing strategy for the Company’s franchise opportunity, to attract new franchisees.
Identify and research potential markets / sites to launch new franchise stores for retail expansion.
Screen potential franchisee by analyzing investment requirements, potential of franchisee, financials, franchisee experience and vision.
Negotiate terms and conditions of each franchise agreement.
Offer continuous support to franchisees, to ensure the overall success of the business.
Manage relations with landlords, mall management, and building management, developers, and leasing executives for the stores in Nigeria.
Negotiate and review lease agreements, and other contractual agreements, as well as development of relevant agreements, procedures, reports and related documents.
Look for appropriate and suitable locations to set up new franchise stores.
Develop the brand, identify business opportunities and execute franchising transactions.
Building and strengthening the relationship with Franchisees.
Liaising with the store managers to obtain exact key information that will provide a guide on performance and activities of franchise stores.
Ensuring a successful setup of new franchise stores by collaborating with team members in other departments.
Oversee Category Buying and Supply Chain, ensuring product ordering and delivery for franchise stores.
Perform other activities required to achieve the Franchising business development goals.

Qualifications

Bachelor’s Degree or Higher National Diploma.
Relevant professional qualification or certification is a plus.
Minimum of 3 years working experience in Franchising and Investment, Business Development or a similar role.
Good knowledge of new site identification and selection is required.

Skills Required:

Excellent verbal and written communication skills.
Analytical, versatile and strong knowledge of the economy.
Strong negotiation skills.
Great networking and corporate marketing skills.
Excellent organizing skills and ability to multitask.
Tech Savvy and Proficiency in Microsoft Office Applications.
Ability to carry our relevant research on digital platforms.
Excellent Customer Service skills.
Ability to go extra-mile (Passion for service)

3. E-commerce Operations Officer

Location: Victoria Island, Lagos

Employment Type: Full-time

Job Description

We are looking for a smart and results-driven individual who is experienced in operating e-commerce platforms.

Responsibilities

Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
Establishing efficient order fulfillment processes and coordinating product shipments.
Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Qualifications

Bachelor’s Degree or Higher National Diploma.
Relevant professional qualification or certification is a plus.
Minimum of 2 years working experience in e-commerce operations or a similar role.
Good knowledge of operating e-commerce platforms and its functional modules is required.

Skills Required:

Excellent verbal and written communication skills.
Strong data analysis skills with the able to adjust the sorting of goods from data.
Tech Savvy and Proficiency in Microsoft Office Applications.
Ability to carry our relevant research and familiarity with leading e-commerce platforms.
Understanding of the functional modules of leading platforms.
Knowledge of customer service best practices.
Keen attention to detail and organizational prowess with the ability to multitask.
Collaboration and interpersonal skills.
Problem solving, critical thinking and reporting skills.
Must have a certain aesthetic awareness of store decoration and in extractng the selling points of products.
Proven experience in inventory management.
Expertise in logistics and fulfillment.
Strong vendor management skills.