About Flying Doctors Nigeria
Flying Doctors Nigeria (FDN) is a Medical Emergency Service that specializes in air ambulance, medevac, remote site medical solutions, and infrastructural development and training. We understand real-time needs and their responses that ensure highest quality medical solutions. Specially-trained medical doctors operate stations across the country, with our lead office located at the International Airport in Lagos, Nigeria. Our award-winning services have been featured on the BBC, CNN and NPR. We also work with government agencies and corporate bodies with remote site medical training and programs.
We are recruiting to fill the position below:
Job Title: Operation Support Executive
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a highly intelligent, innovative, and business-oriented Operations Support Executive to ensure seamless operations for our healthcare aviation team.
- This role is essential in managing emergency responses, coordinating service delivery, nurturing partnerships, and supporting digital outreach.
- The ideal candidate will play a crucial role in supporting life-saving services and driving operational excellence.
Key Responsibilities
- Respond promptly to emergency lines, sales inquiries, and service requests through calls, WhatsApp, and emails to provide accurate assistance to clients.
- Coordinate and ensure the timely and effective delivery of services to individual and corporate clients.
- Manage day-to-day operations, handling RFQs, proposals, and emergency and non-emergency requests across all communication channels.
- Oversee vendor and partner relationships to maintain reliable service delivery, collaborating with the Operations Manager on aircraft provider networks.
- Develop and maintain relationships with hospitals and service providers, both locally and internationally, through partnership agreements.
- Execute digital marketing initiatives such as newsletters, bulk SMS, and email campaigns to promote services and engage clients.
- Manage telemedicine support, data integrity, and regulatory compliance with patient information and supply inventory.
- Regularly review tender platforms to identify and secure new business opportunities aligned with company goals.
Job Requirements
- Education: Bachelor’s Degree in Healthcare Admin, Business, Operations, or a related field.
- Experience: 3 years cognate in operations, healthcare, emergency response, aviation, or customer service roles.
- Technical Skills: Proficient in MS Office, CRM, and basic digital marketing; familiarity with telemedicine/emergency protocols is a plus.
- Communication: Excellent verbal and written skills for effective client, vendor, and team interactions. Organization: Strong multitasking abilities to manage diverse tasks and meet deadlines under pressure. Problem Solving: Quick-thinking with an innovative approach to handling emergencies and client needs. Interpersonal Skills: Relationship-building abilities with clients, vendors, and medical facilities.
- Business Orientation: Strategic mindset, focused on supporting team and company goals.
Application Closing Date
9th November, 2024.
Method of Application
Interested qualified candidates should send their CVs to: Careers@flyingdoctorsnigeria.com using the Job Title as the subject of the email.
Note: Only qualified candidates will be contacted.
