About PalmPay
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services. We are recruiting to fill the position below:
- Job Title: Operations Manager
- Location: Ikeja, Lagos
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
Responsibilities
- Define and oversee the development of new product features while tracking success metrics.
- Collaborate with cross-functional teams to align product goals with business objectives.
- Enhance user experiences through research, feedback, and data-driven improvements.
- Work closely with customer service to resolve user issues and implement solutions.
- Conduct market and competitor analysis to identify trends and maintain competitiveness.
- Develop and prioritize a product roadmap that supports strategic business goals.
- Optimize operational workflows to ensure efficiency in product delivery and reconciliation processes.
Qualifications
- Proven experience in operations management with a focus on customer acquisition.
- Strong knowledge of customer acquisition strategies and techniques.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Proven leadership and team management abilities.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Detail-oriented with strong data analytics skills.
- Ability to work under pressure and meet deadlines.
How to Apply
Interested and qualified candidates should click on ‘Apply Here’ below.
